Refund policy
Last updated: November 4, 2026
90-Day Money-Back Guarantee
We want you to love your Acorn Step™ Dial-Fit Knee Support. If you're not completely satisfied, you can return it within 90 days of delivery for a full refund.
Free Returns
Returns are always free. We cover the cost of return shipping, no matter the reason for your return.
Eligibility
- Your return request must be made within 90 days of the date your order was delivered.
- Please include all original parts and accessories, and the original packaging where possible.
- Proof of purchase (your order number) is required.
How to Start a Return
- Email us at acornstep.help@gmail.com with your order number and the reason for your return.
- We'll reply within 1–2 business days with your free return label and instructions.
- Please do not send items back without contacting us first — returns sent to the wrong address cannot be processed.
Damaged, Defective or Wrong Items
Please inspect your order on arrival. If your item is damaged, defective, or you received the wrong product, contact us right away with your order number and a photo of the issue, and we'll send you a free replacement or a full refund — your choice.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card provider, it may take an additional 5–10 business days for the refund to appear on your statement.
Exchanges
Need a different size or a replacement? Email us and we'll arrange an exchange free of charge.
Late or Missing Refunds
If you haven't received your refund after 10 business days, first check with your bank or card provider. If you still haven't received it, contact us at acornstep.help@gmail.com.
Your Statutory Rights
This policy is in addition to, and does not limit, any rights you have under the consumer protection laws of your country.