Shipping policy
Last updated: November 4, 2026
Free Shipping on Every Order
We offer free standard shipping on all orders to the following countries:
- United States
- United Kingdom
- Canada
- Australia
- New Zealand
Processing Time
Orders are processed within 1–2 business days (excluding weekends and holidays). You'll receive a confirmation email as soon as your order is placed.
Delivery Time
Once shipped, orders typically arrive within 5–10 business days. Delivery times are estimates and may occasionally be longer during peak seasons, holidays, or due to carrier delays outside our control.
Order Tracking
As soon as your order ships, we'll email you a tracking number so you can follow your package every step of the way. Tracking information may take 24–48 hours to update after you receive it.
Customs, Duties and Taxes
Your order may be subject to import duties or taxes depending on your country's regulations. Any such charges are the responsibility of the recipient, unless stated otherwise at checkout.
Shipping Address
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible at acornstep.help@gmail.com — we can update the address only if the order has not yet shipped.
Lost or Delayed Packages
If your package hasn't arrived within 15 business days of shipping, or tracking shows it as delivered but you haven't received it, please contact us. We'll work with the carrier to locate it and, if it can't be found, we'll send a free replacement or issue a full refund.
Questions?
Contact us anytime at acornstep.help@gmail.com.