Terms of service
Last updated: November 4, 2026
1. Overview
This website is operated by Acorn Step ("we", "us", "our"). By visiting our site or purchasing from us, you agree to these Terms of Service ("Terms"), together with our Privacy Policy, Refund Policy and Shipping Policy. Please read them carefully. If you do not agree, please do not use this site.
2. Eligibility
By using this site, you confirm that you are at least the age of majority in your country or region of residence, or that you have the consent of a parent or guardian to use this site.
3. Products
We make every effort to display our products, including colors and images, as accurately as possible. We cannot guarantee that your screen will display colors exactly. Product descriptions and pricing are subject to change without notice. We reserve the right to limit quantities or discontinue any product at any time.
4. Health Disclaimer
The Acorn Step™ Dial-Fit Knee Support is designed to provide support and comfort. It is not a medical device intended to diagnose, treat, cure or prevent any disease or condition. Information on this site is for general purposes only and is not medical advice. If you have an injury, pain or a medical condition, please consult a qualified healthcare professional before use. Stop using the product if you experience discomfort, numbness or irritation.
5. Pricing and Payment
All prices are shown in the currency displayed at checkout. We reserve the right to refuse or cancel any order, including orders affected by pricing errors, suspected fraud or unauthorized activity. If we cancel an order after payment, we will issue a full refund. You agree to provide current, complete and accurate purchase and account information.
6. Shipping, Returns and Refunds
Shipping is governed by our Shipping Policy. Returns and refunds are governed by our Refund Policy, which includes our 90-day money-back guarantee with free returns.
7. Accuracy of Information
We are not responsible if information on this site is not accurate, complete or current. Occasionally there may be typographical errors or omissions relating to product descriptions, pricing, promotions or availability. We reserve the right to correct any errors and to update information at any time without prior notice.
8. Prohibited Uses
You may not use this site or its content for any unlawful purpose; to infringe our intellectual property or that of others; to transmit viruses or malicious code; to harass or harm others; to submit false information; or to interfere with the security or operation of the site.
9. Intellectual Property
All content on this site, including text, images, logos, videos and designs, belongs to Acorn Step or its licensors and may not be copied, reproduced or used without our written permission.
10. Reviews and Comments
If you submit reviews, comments or other content, you grant us a non-exclusive, royalty-free right to use, reproduce and display that content in connection with our store. You are responsible for ensuring your submissions are accurate and lawful.
11. Third-Party Services
Our store is hosted on Shopify and may use third-party tools and links. We are not responsible for third-party websites or services, and your use of them is subject to their own terms.
12. Limitation of Liability
To the fullest extent permitted by law, Acorn Step shall not be liable for any indirect, incidental, special or consequential damages arising from your use of this site or our products. Our total liability for any claim relating to a product shall not exceed the amount you paid for that product. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer.
13. Indemnification
You agree to indemnify and hold harmless Acorn Step from any claim or demand arising from your breach of these Terms or your violation of any law or the rights of a third party.
14. Changes to These Terms
We may update these Terms at any time by posting the revised version on this page. Continued use of the site after changes are posted means you accept them.
15. Contact
Questions about these Terms? Email us at acornstep.help@gmail.com.